- Total Gross GMV: Amount transacted in R$ in our website and stores, not excluding returns and cancellations. Figure comparable to that released by the market.
- Total Net GMV: Amount transacted in R$ in our website and stores, net of returns and cancellations.
- Online sales: R$ e-commerce GMV + R$ Click&Collect
- E-commerce GMV (Gross Merchandise Value): Amount transacted in R$ on our website, including 1P and 3P.
- 1P: the Company’s inventory products sold on online platforms.
- Marketplace or 3P: Partners products (“sellers”) sold on online platforms.
- Click&Collect: online purchases that can be collected at our stores or sellers.
- Same-Store-Sales: revenue of stores operating over 12 months.
- Via+: web-based stores sales system, which combines all the tools we have developed over the last months to assist in the sale of products and services.
- Mini-Hub: stores operating as shipping-from-store hubs.
- Online Salesperson and Call Me on Zap: sales format via Internet, through which salespersons interact with consumers through social networks.
- Same-day delivery.
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