Contraste
Acessibility 
En
Our purpose is to become Brazilian’s platform of relationship and consumption, where, when, and how they desire. Therefore, we go beyond retail, stepping into a customer-centric journey. We have unique levers enabling the best experience possible by offering a wide range of products, services, financial solutions, and logistics.
We operate as an omnichannel, with top-of-mind brands that provide various financial services and solutions, which feeds back and builds up our ecosystem. In the online segment, we are already recognized as a destination in various key categories, such as home appliances and furnitures. We created a new tool for sales, “Me chama no Zap” (Call Me on Zap), where the Company has thousands sellers assisting our customers online, but with a humanized view.
The marketplace sellers enjoy the strength of our brands, services, and logistics platform to increasingly sell more. With a greater assortment, we have been positioned as a relevant player in this segment.
Our logistics serves this omnichannel, creating value for the customer and operating openly. We have a strong geographic footprint through our network, with all stores working as collect points for products bought online, the Click&Collect, and logistics support. We deliver light and heavy products with the same efficiency, across all Brazilian cities, and with a good level of service.
Our financial solutions allow us to democratize credit and include Brazilians by offering competitive credit. Our financial solutions portfolio has been continuously evolving, it relies on a wide range of services, both for individuals and legal entities.
This is an ongoing process of development and transformation. This is how we envision new paths!
zh-CN
我们的目标是成为巴西百姓消费与连接的平台，无论何时何地、何种方式。因此，我们超越传统零售，开启以客户为核心的征程。我们凭借独特优势，提供全品类商品、多元化服务、金融解决方案及物流体系，为用户创造极致体验。
我们的品牌家喻户晓，以全渠道模式运营，提供多样金融服务与解决方案，持续反哺并构建我们的生态系统。在线上领域，我们已成为家电、家具等核心品类的主要购物平台。创新推出的” Me chama no Zap”（上WhatsApp找我）销售模式，让数千名人性化的在线导购为客户提供专属服务。
平台卖家受益于我们强大的品牌效应、服务网络和物流体系，实现销量的持续增长。凭借不断扩充商品种类，我们已成为该领域重要的市场参与者。
我们的物流网络支持全渠道运营，以开放模式创造客户价值。依托覆盖巴西全境的实体网络，所有门店均兼具网购、线上下单线下自提、物流支持等功能。无论是轻量商品还是大件货物，我们均能以同等效率覆盖巴西所有城市，并提供优质服务体验。
我们的金融解决方案通过提供普惠信贷，助力巴西信贷普及进程，惠及巴西普通民众。面向个人及企业客户的金融产品组合持续演进，形成了覆盖多领域的服务体系。
我们持续发展与变革的脚步永不停歇——以这样的信念，我们不断开拓新的征程！
